Hear What Our Clients Are Saying

RESIDENTIAL PATIO FURNITURE

Dear St. Lawrence Pools Kingston,

I just wanted to thank you all very much for getting me the wonderful Kingsley-Bate furniture. It looks just spectacular on Goose Island and is drawing many favourable comments from people going by in their boats. My son and his fiancé who helped me to pick out the furniture and the colours for the cushions are delighted too. The chocolate brown umbrellas were a great recommendation as well–they look perfect.
Thanks again,

Lynn

CUSTOMER SERVICE

I have been dealing with St.Lawerence Pools in Kingston for many years, and have had nothing but excellent service. They way that they treat their customers,alway a smiling face when you walk in the door. Keep up the good work.

customer service

Your delivery guys were here promptly on time and a pleasure to work with.  Can’t say enough good things about them.  The treadmill is assembled and working properly, and looks beautiful, if indeed a treadmill can be such a thing.  I’m really pleased.

Thanks again for everything and a big thank-you to Yvan and Mike for their help today.

Howard – Cornwall

treadmill delivery

I just want to say I am thrilled with the great service that Rob and his helper provided while closing my pool

Sandy

Pool closing

Just wanted to let you know that Rick was great.  Very friendly and professional.

Great job done

 

Marilyn

Great service

You may be aware that, as the result of an unfortunate miscommunication, our pool was left off for more than a week after your team installed a new filter for us (we left that day for the cottage). The result was really ugly and the pool looked awful.

I am writing to commend Josh for going above and beyond expectations to get the pool back to normal. He took it upon himself to “get it right” and showed up at our place, sometimes daily, for a couple of weeks to test and apply chemicals. He even installed a “better” snoopy for a few days to try and remove as much of the sand that had been spewed into the pool as he could.

I just wanted you to know that I appreciate what he did for us and thought his approach to customer service reflects very positively on him and on St Lawrence Pools.

Cheers

Bill

Problem solved

We recently had our pool opened by St. Lawrence Pools. The technicians did a great job!

Chris

I wanted to thank the two workers who opened our pool today.  These two workers were very professional and certainly knew their job.  They were extremely pleasant and efficient and completed the pool opening in a timely fashion with no waste of time.  Thank you!

Marilyn & Walt L.

“As a paying customer I don’t normally throw praises around when it comes to service at local businesses. But…there is the exception and you have some EXCEPTIONAL employees working at your store.” From the minute I stepped into your store to the time I got into my car and drove away I was completely convinced I would not be allowed anything less than TOP-NOTCH customer service, and that’s exactly what I got. I believe I’m not the only customer who feels this way.”

Frank R.

RESIDENTIAL HOT TUBS/ CUSTOMER SERVICE

Hello,

Just wanted to send you a note to express my gratitude for your
professional business practices.

I appreciated your honesty in the unfortunate mishaps in the repair of
my hot tub.

I would also like to mention the excellent work and patience of Nick the
“service guy”, he was very accommodating and forthcoming in sharing
information with me, he also went out of his way and gave me a phone
call on his day off Saturday.

Megan was also pleasant and helpful on the phone.

Thanks again and cheers to you St Lawrence Pools for a job well done.

Tim M.

Hello:
I purchased a hot tub from your company approx. 3 years ago.
I wasn’t sure what I wanted or even what the differences were.
I was helped by a great sales rep at your Brockville store.
He fit me with what has become my favourite toy.
I have used this daily with my children pretty much every second day and we love it.
I recently had some issues with a part and also getting replacement cushions for my tub.
The Brockville store staff were nothing short of excellent.
Your service tech who has moved my hot tub twice and serviced it once is always friendly and efficient.
The guys who test my water every few weeks are the same.
There really is something to be said for purchasing big ticket items from true professionals that know what they are selling, and remember the service they told you about when you made your initial purchase.
I could have bought a hot tub on line or from a big box store, but where would I be now ?
I will recommend St Lawrence Pools to everyone I know.
I am also in a business that produces and sells big ticket items.
I hope all the dealers I set up to sell my products conduct business in the same professional way you have.
Thanks again !

Martin L.

SPA SEMINAR / CUSTOMER SERVICE

I just wanted to say Thank You to you and everyone at St. Lawrence Pools for the great seminar! I have had my hot tub for 5 or 6 years and found it very informative. Your guest speaker ( sorry I can’t think of his name) was terrific and helped me to better understand the importance of maintaining it!

The food and drinks were great! The spa mitts were a bonus!

Congratulations and good luck with the opening of your Cornwall branch! It is a real pleasure to deal with each and every one of the staff!

I would happily be a reference if you ever need one !

Thanks again!

Nancy H.

COMMERCIAL POOLS

On behalf of the staff of the Perth and District Indoor Pool, I’d like to take a moment to thank you and your staff for the wonderful joy St. Lawrence Pools did on the replacement of the Perth pool liner this past December. The project was completed without any major surprises or complications but most importantly was completed on tie in order that we were able to reopen as scheduled and minimize the disruption to our valued clientele.

Working with your staff was also a great pleasure. They were were very knowledgeable, courteous and professional making the shutdown all the more bearable. All in all, we couldn’t have expected a better experience, We are very pleased with our beautiful new liner and look forward to working with St. Lawrence Pools again in the future.

Please extend our sincere thanks to all of your staff.

Sincerely,

 

Shellee E.

I am pleased to write a letter of reference on behalf of St. Lawrence Pools. In late 2009, we selected St. Lawrence Pools to assist us in the design, engineering and construction of an 18-metre outdoor public pool for the Municipality of Tweed.

In order to reduce project costs and save the municipality money, a contract was established directly between the Municipality of Tweed and St. Lawrence Pools. This proved to be very successful at all levels, and the integration between St. Lawrence Pools and the general contractor was seamless.

St. Lawrence Pools was very diligent throughout the entire process, providing guidance at the early design phase, consulting with the municipal leaders involved, informing our pool committee about public pools regulations and building code requirements, to the actual building of the pool.

Their construction team was knowledgeable, professional and reliable, and the pool was constructed on time and on budget.

I have no hesitation in recommending St. Lawrence Pools for any pool construction project.

Yours truly,

THE GREER GALLOWAY GROUP INC.

George S.

Dear Marty,

I’m writing to say how pleased we are, and more importantly how delighted our residents are, with the salt water aqua-fitness pool which supplied to Phase 2 of Quinte Gardens Retirement Residence.

The planning and construction of our major expansion took nearly two years, and we appreciate how you and your team were always available to help resolve any issues that arose along the way, The quality of the installation speaks for itself and you are welcome to bring any prospective clients to see it.

Our goal is to establish Quinte Gardens as the area’s premier retirement residence, and the pool certainly helps us do that.

Thanks again. It’s always a pleasure working with professionals.

Sincerely,

Murray J.

To whom it may concern,

Graham had the pleasure of working with St. Lawrence Pools on the Trent University Athletic Complex project. St. Lawrence was responsible for the construction or a very complex rowing/dragon boat training pool and renovation to the existing facility pool.

Chuck and his team provided valuable input during the design process and their practical knowledge of the end product ensured the device’s smooth operation. Several recommendations provided by St. Lawrence were incorporated into the fabrication of the unit in an effort to keep the project on time and on budget.

The complexity of this one-of-a-kind unit had an impact on the delivery of materials to the site. St. Lawrence worked tirelessly through the installation stage of the project to ensure the rowing/dragon boat training pool would be operational for Trent University’s Grand Opening Ceremony. The Client and Consultants were overjoyed with the effort and finished product. The rowing/dragon boat training pool is now the centrepiece of their Athletic Complex.

Graham is pleased to recommend St. Lawrence Pools for your project and looks forward to the opportunity of working with them again in the future.

Should you have any questions or concerns, please do not hesitate to contact me.

Daniel S.

When Guy Saumure & Sons Construction Ltd. was awarded the general contract to build the Holiday Inn Express in Brockville, we knew that in order for the project to be a complete success, we would need to rely on high quality work from our subcontractors. An important part of this project was the design and installation of the pool area that would provide guests with a relaxing and safe experience. St. Lawrence Pools proved to be an excellent partner. After our initial contact with Denis Thibodeau, we were delighted with the process and attention to detail that resulted in an outstanding end product. We would not hesitate to use their services on future projects.

Chris S.

SERVICE

Your delivery guys were here promptly on time and a pleasure to work with.  Can’t say enough good things about them.  The treadmill is assembled and working properly, and looks beautiful, if indeed a treadmill can be such a thing.  I’m really pleased.

Thanks again for everything and a big thank-you to Yvan and Mike for their help today.

Howard – Cornwall

treadmill delivery

I just want to say I am thrilled with the great service that Rob and his helper provided while closing my pool

Sandy

Pool closing

Just wanted to let you know that Rick was great.  Very friendly and professional.

Great job done

 

Marilyn

Great service

Attn:  Service Manager/ Service Dept.,

I do not really know where to start. Thank you and your staff for the recent service call. I have been a customer for a number of years, and have always been treated well. In the third week of February 2015, the drain line on my hot tub froze emptied the entire tub.My wife called your company on what to do next. As usual, suggestions were made.

I called back, and spoke to the service department. The service manager suggested putting an electric heater in the interior of the tub to prevent a total freeze up. Your company (George) said they were extremely busy but would have someone on site as soon as possible; hopefully the following day, sometime after lunch. Before mid-morning your repair crew was on site.

A thank you does not seem to be enough. You were there when I needed you the most.

Anyone with a hot tub/pool I would suggest they deal with St. Lawrence Pools. This service was above and beyond, I could not ask for more.

Thank you for the wonderful service,

Bruce

A Customer Truly Loyal to St. Lawrence Staff

Wonderful Service

Just to let you know that the guys did a great job with the liner.  It looks like a new pool, the work was done to my satisfaction, and in a very professional manner.

Thanks again!

R.

New Pool Liner – Service Department

Dear Sir,

I am e-mailing you to commend the work done for me recently by your service team.

They replaced our pool liner and were not only professional but very customer service oriented. They did a great job of installing the new liner and making sure everything was operating properly. They also helped me to understand how the pool works and eased several of my concerns about the pool. They gave me some tips on how to take better care of the pool going forward and generally made me very comfortable with our “new” pool. These guys are good!

Mel B.

Excellent Customer Service

I just want to say thanks very much for a job well done and for your time and understanding of the problem with our pool, your work speaks for itself and you should be very proud of what you did. I just cannot say enough of how satisfied we are with your work and how quickly it was completed.

Thanks for an excellent job!

Darryl & Catherine G.

SERVICE